Chamber Lunch & Learn Event - MEMBERS & INVITE ONLY
Name:
Chamber Lunch & Learn Event - MEMBERS & INVITE ONLY
Date:
November 12, 2019
Time:
11:00 AM - 1:30 PM EST
Registration:
Sorry, registration for this event has been closed. Contact info@waylandchamber.org
Event Description:
Chamber Lunch & Learn - Double Feature
10:45am-11:00am: Registration
11:00am - 11:55am Topic: Aspirin & Prevention of Cardiovascular Disease presented by Dr. Andrew Stanley, Spectrum Health - Pennock
Description: Learn more about aspirin use in primary prevention of stroke
and heart attacks and secondary prevention use for those who have already suffered a heart attack or stroke.
12:00pm - 12:30pm Lunch
12:35pm-1:30pm: Topic: Be A Customer Service PRO (Proactive, Remarkable, Original) by Leslie Fiorenzo, Director, Employee Assistance Center
Description: Expectations from customers are on the rise, a recent study from Microsoft reported that “54% of respondents say they have higher expectations for customer service today than they had one year ago.” How do you create the ultimate experience for your customer? By being proactive, remarkable and original.
- Proactive – tips to move your customer service from good to great
- Remarkable – going beyond customer expectations
- Original – sharing what is unique about your business with your customers
More About Our Presenters
Dr. Andrew Stanley, DO
Andrew Stanley, DO, is a board-certified family medicine physician. Dr. Stanley earned his medical degree from Michigan State University College of Osteopathic Medicine in East Lansing. He completed his family medicine residency at Metro Health Hospital in Wyoming, Michigan. Dr. Stanley's clinical interests include preventive medicine, pediatrics, women's health, diabetes care, and dermatology and related procedures.
Leslie Fiorenzo
Leslie Fiorenzo is Director of Employee Assistance Center, West Michigan’s leading provider of employee assistance program services. An exceptional speaker, trainer and facilitator Leslie has special skills and interest in personal development, team building and referral marketing. She has over 30 years experience as a human resources professional working in the automotive, distribution, and packaging industries. She is the author of Twenty-One Lessons for Mastering the Difficult Conversation. Leslie has served as an adjunct faculty member at Davenport University teaching human resources, business and marketing courses. Leslie earned her master’s degree in Human Resource Development from Western Michigan University. She is a certified trainer DISC based learning tools and Conflict Savvy programs from Thera-Rising in Minneapolis, MN.
Event Sponsors:
Location:
Wayland Carpenter and Millwright Training Center
500 Reno Drive
Wayland, MI 49348
(Upon entering, head to the very end of the entrance hallway to the training room on the left)
500 Reno Drive
Wayland, MI 49348
(Upon entering, head to the very end of the entrance hallway to the training room on the left)
Date/Time Information:
Tuesday, November 12, 2019
10:45am: Registration
11:00am: Presentation with Dr. Andrew Stanley
12:00pm: Lunch
12:35pm: Presentation by Leslie Fiorenzo
10:45am: Registration
11:00am: Presentation with Dr. Andrew Stanley
12:00pm: Lunch
12:35pm: Presentation by Leslie Fiorenzo
Contact Information:
Fees/Admission:
Must Register by November 7
Chamber Members: FREE
Non-Chamber Members: $10 per person (payable by credit card by going to PAYPAL)
Checks can also be sent to
Wayland Area Chamber of Commerce
117 S. Main St
Suite 6
Wayland, MI 49348
Set a Reminder:
